Terms of service

1. Eligibility & Acceptance

  • By placing an order through our website, you represent and warrant that you are at least 18 years old, or have the legal consent of a parent or guardian to enter into this agreement.

  • If you are under 18, you may only use our website and place orders under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

  • By continuing to use our site, you acknowledge that you have read, understood, and accepted these Terms in full. If you are accepting these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Products, Pricing & Availability

a. Product Information:

  • We make every effort to display products, prices, and availability accurately on our website. However, we do not guarantee that product descriptions, images, or other content are entirely accurate, complete, reliable, current, or error-free.

  • Product images are for illustration purposes only. Slight variations in color, texture, or design may occur due to screen display settings, photography lighting, or manufacturing differences. These variations do not constitute a defect or an error in the product.

b. Pricing:

  • All prices displayed on our website are in U.S. Dollars (USD) and exclude applicable sales tax. Sales tax is calculated at checkout based on your shipping address and the applicable tax rates in that jurisdiction.

  • Prices are subject to change without prior notice. However, the price charged for an order will be the price displayed at the time the order is placed, subject to the correction clause below.

c. Price & Description Errors:

  • If we discover a pricing error or a product description error after you have placed an order, we reserve the right to correct the error and to cancel the affected order at our discretion. In such cases, we will notify you promptly and issue a full refund to your original payment method for any amount you have already paid.

  • We are not obligated to fulfill orders placed at an incorrect price or based on incorrect product information.

d. Availability:

  • Product availability is subject to change without notice. We do not guarantee that any product will be in stock at the time of your order.

  • If a product is out of stock after you place an order, we will contact you to offer a replacement (where available) or a full refund.

3. Orders & Payment

a. Order Acceptance:

  • All orders submitted through our website constitute an offer to purchase. We reserve the right to accept or reject any order at our sole discretion.

  • Order acceptance occurs when we dispatch the product(s) and send you a shipping confirmation email. Prior to that, we may cancel or refuse any order for any reason, including but not limited to:

    • Suspected fraud, unauthorized, or illegal transaction

    • Product unavailability or discontinuation

    • Pricing or description errors (as described in Section 2)

    • Failure to verify payment information

    • Shipping address cannot be verified or falls outside our delivery area

b. Payment Methods:
We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)

  • Debit cards (with Visa or MasterCard logo)

  • Apple Pay

  • Shop Pay

  • PayPal

c. Payment Processing:

  • Full payment must be received and cleared before your order is dispatched. We reserve the right to cancel orders where payment authorization fails or is declined.

  • Payment is securely processed by our third-party payment processors. We do not store full credit or debit card numbers on our servers (see our Privacy Policy for more details).

4. Shipping, Returns & Refunds

  • Delivery, returns, and refunds are governed by our Shipping Policy and Return & Refund Policy, which form an integral part of these Terms.

  • By placing an order, you agree to the terms set forth in those policies, including (but not limited to) shipping timelines, return windows, return shipping fees, and refund processing times.

  • In the event of any conflict between these Terms and our Shipping Policy or Return & Refund Policy, the specific policy shall govern the relevant matter.

  • We encourage you to review both policies before completing your purchase, as they contain important information about your rights and obligations.

5. User Accounts & Account Security

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities that occur under your account.

  • You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

  • You must notify us immediately of any unauthorized use of your account or any other security breach by emailing support@workmatesupply.shop. We are not liable for any loss or damage arising from your failure to comply with these security obligations.

  • We reserve the right to suspend or terminate your account at our discretion if we suspect any violation of these Terms.

6. Intellectual Property

  • All content on this website, including but not limited to text, images, photographs, graphics, logos, icons, designs, videos, audio clips, software, and data compilations, is the exclusive property of workmatesupply or its content licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

  • You may not copy, reproduce, modify, distribute, display, perform, republish, download, post, or transmit any content from this website in any form or by any means without our prior written permission.

  • You are granted a limited, non-exclusive, non-transferable license to access and use our website and its content for personal, non-commercial purposes only. This license does not include any resale or commercial use of our products or content.

  • All trademarks, service marks, and trade names displayed on our website are the property of workmatesupply or their respective owners. Unauthorized use of any trademark is strictly prohibited.

7. User-Generated Content & Reviews

  • If you submit product reviews, comments, photos, or other content ("User Content") to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

  • You represent and warrant that you own or have the necessary rights to any User Content you submit and that such content does not infringe the rights of any third party.

  • We reserve the right to remove or edit any User Content that we deem inappropriate, offensive, or in violation of these Terms.

8. Disclaimers & Limitation of Liability

a. Disclaimer of Warranties:

  • To the fullest extent permitted by applicable law, our products are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our website or the products offered, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or availability.

  • We do not warrant that our website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

b. Limitation of Liability:

  • To the maximum extent permitted by law, workmatesupply and our directors, officers, employees, affiliates, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of goodwill, arising out of or relating to your use of our website or products.

  • Our total liability for any claim arising out of or relating to a product or order, whether in contract, tort (including negligence), or otherwise, is limited to the amount you actually paid for that specific order.

c. Consumer Protection:

  • Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection laws that cannot be limited or excluded by law. In jurisdictions where certain warranties or liabilities cannot be disclaimed, our liability shall be limited to the fullest extent permitted by applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless workmatesupply and our officers, directors, employees, affiliates, and agents from and against any and all claims, demands, losses, liabilities, expenses, and damages (including reasonable attorneys' fees) arising out of or relating to:

  • Your use of our website in violation of these Terms

  • Any breach of these Terms by you

  • Any violation of applicable laws or regulations by you

  • Any infringement of any intellectual property or other rights of any third party by you

10. Force Majeure

We shall not be held liable for any delay or failure to perform our obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, fires, hurricanes, tornadoes, etc.)

  • War, terrorism, or civil unrest

  • Government actions or regulatory restrictions

  • Global pandemics, epidemics, or widespread illness

  • Strikes, labor disputes, or supply chain disruptions

  • Internet, power, or telecommunications failures

  • Supplier or carrier failures

If a force majeure event occurs, we will notify you as soon as reasonably practicable (via email to the address associated with your order) and take reasonable steps to minimize the impact. Our obligations will be suspended for the duration of the event, and we will resume performance as soon as the event subsides.

11. Governing Law & Dispute Resolution

  • These Terms and any disputes arising out of or relating to them or your use of our website shall be governed by and construed in accordance with the laws of the State of [Insert State] , without regard to its conflict of law principles.

  • Any legal action or proceeding relating to these Terms shall be brought exclusively in the federal or state courts located in [Insert County/City, State] . You consent to the personal jurisdiction of such courts and waive any objection to venue.

  • For consumers residing in jurisdictions where mandatory consumer protection laws apply, you retain the right to bring proceedings in your local courts if such rights cannot be waived.

Informal Dispute Resolution:

  • Before initiating any legal proceeding, you agree to first contact us at support@workmatesupply.shop to attempt to resolve the dispute informally. We will make reasonable efforts to resolve your concern within 30 days of receiving your notification.

12. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely matches the intent of the original.

13. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of workmatesupply.

14. Entire Agreement

These Terms, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy, constitute the entire agreement between you and workmatesupply regarding your use of our website and your purchases from us, superseding any prior agreements or understandings, whether written or oral.

15. Changes to These Terms

  • We may update or modify these Terms from time to time to reflect changes in our operations, legal requirements, or business practices. The revised version will be posted on this page with an updated Effective Date.

  • If the changes are material, we will provide reasonable notice (such as a banner on our website or an email notification to customers with accounts).

  • The version of these Terms in effect at the time you place your order shall apply to that order. Your continued use of our website after any changes constitutes your acceptance of the updated Terms.

16. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please reach out to us:

  • Email: support@workmatesupply.shop

  • Response Time: We aim to respond to all inquiries within 1–2 business days

  • For fastest resolution of any issue, please include your order number (if applicable) and a clear description of your concern in your initial message