Refund policy

1. Return Window

• You may request a return within 30 days of the delivery date. The 30-day period starts on the day your order is delivered to the shipping address you provided.

• Return requests submitted after the 30-day window has expired will not be accepted, unless the item is covered under a manufacturer's warranty or specific exception.

• If your order was delivered but you were not physically present to receive it, the 30-day window still begins on the official delivery date recorded by the carrier. We recommend arranging for someone to receive the package if you will be away.

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2. Conditions for Return

To be eligible for a return, the following conditions must be met:

• Items must be unused, in original condition and original packaging, with all tags, labels, and accessories included.

• Items must show no signs of wear, washing, alteration, damage, or misuse caused by the customer.

• Proof of purchase (order number or receipt) is required. If you no longer have your order number, please contact us at akdbeonmakdon@gmail.com with the email address used to place the order, and we will locate your purchase.

• We reserve the right to refuse returns that do not meet these conditions or show signs of use beyond simple inspection.

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3. Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned once opened or unsealed:

• Skincare products (creams, serums, cleansers, masks, lotions, etc.)

• Cosmetics and makeup products (foundation, lipstick, eyeshadow, etc.)

• Personal-care items (hair tools, shavers, trimmers, oral care devices, etc.)

• Earbuds and in-ear audio devices

• Intimate items and undergarments (including shapewear and swimwear)

These items are only eligible for return if they arrive damaged, defective, or not as ordered, and you contact us within the 48-hour window described below. Items that remain factory-sealed and unused may be returned within the standard 30-day window.

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4. Damaged, Wrong, or Undelivered Orders

If your order arrives damaged, doesn't arrive, or isn't what you ordered, we will make it right — quickly and at no cost to you.

• Contact us within 48 hours of delivery (or the expected delivery date, in the case of non-delivery) with:

  • Your order number

  • A brief description of the issue

  • Photos showing the damage, defect, or incorrect item (where relevant)

• Email us at akdbeonmakdon@gmail.com with the subject line: "ISSUE: [Your Order Number]"

• Once we verify the issue, we will provide a replacement or a full refund, including any shipping fees you originally paid.

• For undelivered orders, we will work with the carrier to investigate. If the package is confirmed lost, we will issue a full refund or replacement at your choice.

• Please note: If you do not contact us within the 48-hour window, we may not be able to process your claim, as we rely on timely reporting to work with our carriers and fulfillment partners.

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5. How to Start a Return

Returning an item is easy. Just follow these steps:

Step 1: Email us at akdbeonmakdon@gmail.com with:

• Your order number

• The reason for your return

• Any relevant photos (if applicable)

Step 2: We will reply within 1–2 business days with:

• Return instructions

• The return shipping address

• Any additional forms you may need to include (if applicable)

Step 3: Pack the item securely in its original packaging (or suitable alternative) and ship it to the address provided. For customer-paid returns, we recommend using a trackable shipping service.

Step 4: Once we receive your return, we will inspect the item and notify you of the outcome within 1–3 business days.

Please do not send your return to the sender address on the package or to our fulfillment center without first receiving return instructions from us — this may cause significant delays or result in the package being lost.

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6. Return Shipping & Fees

Return shipping costs depend on the reason for your return:

• If we provide a prepaid return label, it will be sent to you via email along with your return instructions.

• For customer-paid returns, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returns lost in transit when shipped at your own expense.

• The cost of return shipping for customer-paid returns will vary depending on your location, package weight, and chosen carrier. We do not profit from return shipping fees.

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7. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection within 1–3 business days.

• If approved, refunds are issued to your original payment method within 5–10 business days after approval.

• Please note: Your bank or credit card issuer may take additional time (typically 2–5 business days) to post the refund to your account. If you have not seen the refund after 15 business days from approval, please contact your bank first, then reach out to us if the issue remains unresolved.

• Original shipping charges are refunded only for damaged, wrong, or defective items. For change-of-mind returns or customer-error returns, the original shipping cost is not refundable.

• Refunds will be reduced by any applicable restocking fees, if such fees were disclosed at the time of purchase (no restocking fees currently apply unless otherwise stated on specific products).

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8. Exchanges

• The fastest way to get a different item is to return the original (once your return is accepted) and place a new order separately.

• This ensures you receive your desired item as quickly as possible, rather than waiting for exchange processing and restocking, which can take significantly longer.

• If you need assistance selecting a replacement item, checking sizing, or confirming product specifications, feel free to contact us at akdbeonmakdon@gmail.com before placing your new order — we are happy to help.

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9. Late or Missing Refunds

If you have not received your refund after the stated 5–10 business days:

1. Check your bank account or credit card statement again — refunds can sometimes appear without a separate notification.

2. Contact your bank or credit card issuer — refunds may take extra time to appear on your account due to their internal processing procedures.

3. If you have completed these steps and still have not received your refund, contact us at akdbeonmakdon@gmail.com with your order number and we will investigate promptly.

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10. Final Sale Items

• Items marked as "Final Sale" or "Clearance" at the time of purchase are not eligible for return or exchange, unless they arrive damaged or defective.

• Please check product descriptions and any associated labels carefully before purchasing final sale items, as they cannot be returned for change of mind.

• If a final sale item arrives damaged or defective, our standard damaged-order policy applies — contact us within 48 hours with photos and your order number.

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11. Processing Time for Returns

• Please allow 5–10 business days for your return package to reach us after you ship it (depending on your location and chosen shipping method).

• Once we receive your package, allow an additional 1–3 business days for inspection and processing.

• In total, from the date you ship your return, the entire process typically takes 10–18 business days to complete, depending on shipping time and inspection volume.

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12. Contact Us

If you have any questions about this Return & Refund Policy, or if you need help with a return, please reach out to us:

• Email: akdbeonmakdon@gmail.com

• Response Time: We aim to respond to all inquiries within 1–2 business days

• For fastest resolution, please include your order number and a clear description of your issue in your initial message

We are committed to making your experience with workmatesupply a positive one, and we will do our best to resolve any issues quickly and fairly.