Shipping policy

1. Order Processing (Handling) Time

Orders are processed within 1–3 business days after your order is placed (excluding weekends and U.S. federal holidays). Processing begins once we receive payment confirmation and order verification.
Orders placed after 2:00 PM (local time) on a business day, or on weekends/holidays, will begin processing on the next business day.
You will receive a confirmation email with tracking details once your order ships. This email will include your unique tracking number and a carrier link for real-time updates.
If you do not receive a shipping confirmation within 4 business days of placing your order, please contact us at akdbeonmakdon@gmail.com for assistance.

Understanding Business Days – A Quick Example:

If you place an order on a Thursday after 2:00 PM, your processing time will begin on the following Friday, with the 1–3 business day window concluding by the following Tuesday at the latest (excluding weekends and holidays). If your order is placed on a Friday, processing will commence the next Monday.

2. Delivery (Transit) Time

Standard shipping within the U.S. takes 7–15 business days after dispatch from our fulfillment center. This timeframe applies to all 50 states, though deliveries to Alaska, Hawaii, and remote rural areas may take slightly longer.
Delivery estimates may vary during peak seasons, sale events, and holidays. We recommend placing orders at least 5–7 business days in advance of any special occasion to account for potential carrier delays.
Please note that delivery times are provided as estimates only and are not guaranteed. We are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control.

Delivery to Remote or Rural Areas:

Deliveries to remote, rural, or less accessible locations within the U.S. may take longer than the standard 7–15 business day estimate. We recommend allowing additional transit time if your shipping address is in a rural zip code.

3. Shipping Areas, Costs & Taxes

We ship to all 50 U.S. states, including Alaska and Hawaii.
Free Shipping on All Items. No minimum order value is required to qualify — every order ships for free.
Prices are shown in USD and do not include sales tax. Applicable sales tax is calculated and displayed at checkout based on your shipping address. The total shown at checkout is the amount you pay — there are no hidden fees, handling charges, or surprise surcharges.

Important Note on Address Accuracy:

It is your responsibility to provide a complete and accurate shipping address. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment. If you need to correct your shipping address after placing an order, please contact us immediately at akdbeonmakdon@gmail.com — we will do our best to update it before dispatch.

4. Order Tracking

Once shipped, track your parcel using the link in your confirmation email, or contact us at akdbeonmakdon@gmail.com or 7022787967 with your order number, and we will assist you.
Tracking information may take 24–48 hours to become active after dispatch. This is normal and simply means the carrier has received your package but has not yet scanned it into their system.
If your tracking status shows "delivered" but you have not received your package, please check with neighbors, building management, or your local post office before contacting us.

5. Lost, Stolen, or Damaged Packages

Lost in Transit: If your package is confirmed lost by the carrier, please notify us within 10 business days of the expected delivery date at akdbeonmakdon@gmail.com. We will file a claim with the carrier on your behalf and, upon confirmation of loss, offer you the choice of a full refund or a replacement shipment (subject to product availability).
Stolen Packages: We are not responsible for packages that are confirmed as delivered by the carrier but subsequently stolen from your delivery location. We recommend ensuring that your shipping address is a secure location where someone can receive the package, or using a delivery address with a secure mailroom.
Damaged Items: If your order arrives damaged, take clear photos of the packaging and the damaged product(s), and contact us within 7 days of receipt at akdbeonmakdon@gmail.com. We will evaluate the issue and provide a refund or replacement as appropriate.

6. Refused or Unclaimed Packages

If you refuse delivery of a package or fail to claim a package held at your local carrier facility (resulting in the package being returned to us), we will process a refund for the product cost minus any original and return shipping fees incurred.
If you would like the order reshipped after it has been returned, you will be responsible for the new shipping costs.
Refused or unclaimed packages are subject to the same timeline and conditions as our standard return policy.

7. Split Shipments (Multiple Packages)

In some cases, orders containing multiple items may be shipped in separate packages due to varying product sizes, warehouse locations, or inventory availability.
If your order is split into multiple shipments, you will receive a separate tracking number for each package. Please check your email for individual tracking links for each dispatched item.
You will not incur any additional shipping fees for split shipments.

8. Shipping Delays (FTC 30-Day Rule)

If we cannot ship within the time stated (or within 30 days where no time is stated), we will notify you and offer the choice of continuing to wait or receiving a full refund, in compliance with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule (the "30-Day Rule").
Any refund issued under this provision will be processed to your original payment method and typically reflected in your account within 3–7 business days, depending on your bank or payment provider.

9. Holiday & Peak Season Shipping Schedule

During major U.S. holidays (including but not limited to Thanksgiving, Christmas, New Year's Day, Memorial Day, Independence Day, and Labor Day), processing and delivery times may be extended due to carrier closures and increased package volumes.
We will post specific holiday shipping deadlines on our website homepage and in our email newsletters prior to major holidays. Orders placed after these posted deadlines may not arrive before the holiday date.
We encourage customers to place orders at least 5–7 business days in advance of any holiday or special occasion to allow for potential delays.

10. International Orders

At this time, we do not offer international shipping outside of the United States. We apologize for any inconvenience, and we invite international customers to check back for future updates regarding expanded shipping regions.
Orders with shipping addresses outside the 50 U.S. states will not be processed and may be automatically canceled or refunded.

11. Customer Support & Response Times

Our customer support team is available to assist you with any shipping-related questions or concerns. Please reach out to us at akdbeonmakdon@gmail.com or 7022787967.
We aim to respond to all shipping-related inquiries within 1–2 business days during normal business periods. During peak seasons, response times may extend to 3 business days; we appreciate your patience and will address every inquiry in the order it was received.
For the fastest resolution, please include your order number and a brief description of your issue in your initial email.

12. Policy Updates & Changes

We reserve the right to update or modify this Shipping & Delivery Policy at any time without prior notice. Any changes will be posted on this page, and the "Effective Date" at the bottom will be revised accordingly.
We encourage you to review this policy periodically to stay informed about our shipping practices. Your continued use of our website and placement of orders after any policy changes constitutes your acceptance of the updated terms.

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